Get to Know Your Liability and Workers’ Comp Team!
The Support You Need, When You Need It
At WMMIC, we believe timely service and support are crucial components in helping our members limit their risk, prevent loss, and better manage their claims needs. If you have questions or need assistance, see below to find the right contact for your needs!
I started my insurance career at QBE in March 2009. I was brought onto the team as part of the TeleClaim Center (TCC), which was created after QBE acquired General Casualty Insurance and other regional carriers. In my first role with QBE, I was trained in the basics of insurance, including policy coverage review, claim handling, claim investigation, and claim evaluation.
During my career at QBE from 2009 – 2016, I handled multiple policy lines, including personal auto, commercial auto, and general liability insurance. My experience included handling auto physical damage, general liability property damage, and bodily injury in both the auto and general liability lines.
In 2016, I joined the Major Case Unit at NSI, a division of West Bend Insurance. In my role with NSI, I handled matters under their specialty policies, which included employment practice liability, personal appearance liability, and general liability lines of business. I handled a wide range of claims, from small curling iron burns to million-dollar bodily injury and death claims. I gained extensive experience in litigation handling during this role.
In 2017, due to changes in my personal life, I returned to QBE. I continued to handle auto losses and general liability claims, building on my litigation and claim-handling experience. I worked at QBE until I took a position with WMMIC in July 2023.
4. What skills do you bring to the team?
Claim handling is an art, each claim is unique due to the individuals involved and the distinctive set of facts in each claim. I have been blessed with a career path that has provided me opportunities in multiple coverage lines. My background provides me with varied experience to evaluate and investigate the unique claims that our municipal members are faced with. Over my career, I have developed a talent for evaluating claims and negotiating settlements.
5. What are your main responsibilities in your job?
I have many responsibilities in my job as Liability Team Lead. Day to day, I am responsible for setting up new claims that our members submit to WMMIC both in Origami and through the WMMIC Liability Inbox. I also provide our members with individual claim reports as requested, mentor and guide the liability adjusters on the liability team, provide technical support for the liability team, review, analyze, monitor, and update any claims assigned to me, prepare updated status reports for our reinsurance partners, and provide other support to the liability team and WMMIC as needed.
I have experience handling Workers’ Compensation claims, Auto Liability for Standard and Non-Standard private insurance, Medical Pay, PIP, and Bodily Injury Claims. I am a Nationally Certified Medical Coder and have worked as a records clerk for several Police Departments.
4. What skills do you bring to the team?
I possess excellent communication skills, extensive claim handling and negotiation background, and in-depth.
5. What are your main responsibilities in your job?
Evaluate liability claims and determine appropriate coverages/liability. Set/manage reserves throughout each claim and assign/collaborate with defense/claimant attorneys as needed.
6. What is your main area of expertise?
Bodily Injury Claims Adjuster, supported by my Medical Coding Degree.
Pa Vang Liability Claim Representative
Direct: 608-729-5682 Cell:608-910-2375
Fax: 608-852-8647 Email: pvang@wmmic.com
Biography:
1. What is your role at WMMIC?
Liability Claim Representative
2. How long have you been in your position?
I started at WMMIC in October 2024.
3. Can you share a bit about your career path?
I began in customer service in the insurance industry for 5 years, then went into Compliance for affordable housing for another 4 years. Finally, I came back to insurance as an adjuster and have been doing claims for 2 years.
5. What are your main responsibilities in your job?
Analyze, investigate, and process claims by obtaining relevant facts to determine coverage, establish and maintain claims files, enter and monitor proper claim reserve, document file activities timely, and communicate the status of claims with members and management
I joined WMMIC in February 2004 as a Claims Assistant to the Workers’ Compensation Department, however, I have been in the insurance industry for 30 years and have continued to advance my career. I earned my Associate in Claims (AIC) accreditation in 2014. I love learning, teaching and mentoring. During my career I have learned to enjoy the ride while making sure to stop and smell the roses along the way.
3. Can you share a bit about your career path?
As stated above, I have been in the industry for the past 30 years. I have done liability, property insurance, and now WC. I have made a career here out of WC and assisted in liability where I could when needed.
4. What skills do you bring to the team?
WC knowledge
5. What are your main responsibilities in your job?
Daily, I focus on handling workers’ compensation claims and internal best practices. I keep my team updated with new case law and work with the Department of Workforce Development. I am the CMS subject matter expert for WMMIC. I monitor CMS filings and continue to maintain knowledge of ICD-10 codes. I can work independently along with maintaining unity with our Work Comp Team. I work effectively and professionally with both internal and external customers. I effectively problem-solve, communicate, and handle work timely, along with maintaining confidential and sensitive information. I excel at multi-tasking, time management, and organization. I also have knowledge and experience with various computer software effectively.
I began at WMMIC after completing Madison College. This was my first insurance job, and I was introduced to the industry in college. I completed my risk management and insurance designation.
4. What skills do you bring to the team?
Professional customer service, knowledge of claims handling, restitution/subrogation recovery, and litigation of workers’ compensation appeals.
5. What are your main responsibilities in your job?
Handle workers’ compensation claims, provide professional and timely customer service to claimants, provide excellent service to our members, and monitor treatment plans for each claimant
6. What is your main area of expertise?
Workers’ compensation claims handling, restitution/subrogation recovery on claims, litigation management of appealed claims.
I started at WMMIC in March of 2017. I have served in the role of workers’ compensation claims representative since September 2021.
3. Can you share a bit about your career path?
I graduated in 2011 with a master’s degree in business administration. I had hoped to work in the medical field until I injured myself as a nursing assistant. Then, I found a love for administrative work and landed at WMMIC after countless jobs in the factory world as a project engineer.
WMMIC eventually had a workers’ compensation position open, and I have been a work comp claims adjuster since, where I get to do a version of administrative tasks and semi-be in the medical world, and every day is a different adventure.
4. What skills do you bring to the team?
Adaptability, Team player/collaborator, Problem Solving/Analytical skills, continue learning/knowledge of WC
5. What are your main responsibilities in your job?
Claim Management, documentation review, determining WC coverage under state statutes, communication with injured workers/members, etc.
